Service Engineer

Smart Robotics develops intelligent, robot-independent software for the fast and flexible deployment of robots and cobots in various logistics - and production processes all over the globe. With our AI software we develop intelligent pick-and-place robot solutions that can handle millions of different items. We are looking for the best colleague to join our team as a Service Engineer, who can WOW our customers by using your strong technical and good communication skills in providing the best in class customer service!

What you will do include:

• Responsible for the installation of the robot at the client’s location
• Own the customer experience through the life cycle from installation through end-of-support
• Providing technical support to the customer by phone or email
• Provide corrective maintenance for minor and major problems at client’s site or remote
• Processing and keeping the ticket system up to date
• You will drive continuous improvement initiatives in the processes related to field services and product development

Smart Robotics does not accept unsolicited resumes from any agencies or recruiters that have not signed a mutual service agreement. All unsolicited resumes will be considered Smart Robotics' property, and Smart Robotics will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers.

Job requirements:

• Bachelor or MBO in technical field (eg mechatronics/electrical engineering).
• Very good communication skills
• Proven experience in maintenance and installation of technical complex systems
• You have a high degree of self-reliance and problem-solving ability.
• You are service-oriented and are only 100% satisfied if the customer is too.
• Available for 36-40 hours a week.
• A valid driving license B.
• Willingness to travel to clients 
• Fluent in Dutch and English, verbal and written

We offer:

• An exciting industry in a very fast-growing market;
• Highly skilled colleagues in their respective fields;
• Being part of the journey to build a world-class company;
• Personal and career development;
• Flexible working hours;
• The possibility to work 32, 36, or 40 hours;
• 30 days off, based on full-time work;
• Full commuting allowance;
• We pay 2/3 of your pension;
• An enthusiastic team and great team outings.